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Service Catalog Reporting: Step Your Metrics Up A Gear

Whether you are planning on implementing a Service Catalog or already have one, this video explains other metrics you can report on from your data. Read more >

How to integrate Service Catalog with the business

Business and customer buy-in is essential for a successful Service Catalog so it is therefore important to ensure it is integrated with the business for maximum ROI. This video discusses how to get the most out of having a Service Catalog. Read more >

Defining Services for a Service Catalog

Learn how to progress your Service Catalog project with practical guidance on designing and defining your service offerings and advice on getting customer involvement in the project. Read more >

How to build the business case for Service Catalog

We clarify the business benefits of a Service Catalog and offer practical advice on scoping budget for your project and proving ROI to key decision makers. Read more >

Successful Service Catalog implementation

Sharon Taylor, the Chief Architect of ITIL v3, explains how to how to go about implementing a Service Catalog successfully. Read more >

Livres blancs sur le catalogue des services

ITIL v3 Chief Architect explains Service Catalog Implementation

Are you about to implement a Service Catalog? This whitepaper explores the art of Service Catalog management, how to create a Service Catalog, and how not to create one, the challenges, benefits and 5 top tips on setting it up and improving it. Read more >


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Etude de cas: Centre d’Informatique pour la Région Bruxelloise
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Guide to migrating to a new ITSM platform (en anglais)
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Plaquette de la société
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