EMEA assyst Consultant

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Company Introduction

Axios Systems is an international IT Service Management software company headquartered in Edinburgh, United Kingdom with offices across Europe, North America & Asia Pacific and has strategic partnerships worldwide. Axios Systems develop, implement and support assyst, our sophisticated, high-value, business software solution. We specialize in delivering Help Desk and IT Service Management solutions to large blue-chip organizations and to the public sector.

Axios Global Services (AGS) is responsible for the definition, implementation and management of Axios Service Management projects. AGS brings a wide range of experience of working with organizations from all industry sectors that are in the process of implementing Service Management solutions.

Job Description

Axios is seeking an implementation consultant with relevant skills and experience, delivering 'hands-on' implementation of the assyst product as part of ITIL/ITSM projects. The assyst Consultant is a key team member responsible for delivering successful ITSM implementation engagements. The assyst Consultant is focused on the implementation of ITIL based ITSM solutions featuring our fully integrated “assyst” application and complimentary gateways. Leading both global and domestic projects, the successful candidate is accountable for customer satisfaction reflected through the quality of the implementation and the overall customer experience.

Job Responsibilities

• Hands-on project delivery in one of the following discipline areas – technical, process or business
• Building the assyst system for clients
• Testing with clients during implementation phase
• Providing training and user documentation

Required Skills

• Industry Qualifications:
• 3+ years working in the ITSM or IT services/consulting industry
• ITIL V2 / V3 Foundations Certification at a minimum, ITIL Practitioner or Service Manager would be extremely beneficial
• Prior administrative or implementation experience with Enterprise ITSM applications
• Experienced user of a Service Management/Service Desk product such as assyst, responsible for ITSM processes in a Service Desk environment
• Computing Skills:
• Computing degree (BSc, MSc), or equivalent programming/system design experience
• 3+ years of Consulting Experience on Enterprise level applications
• Strong technical background with the ability to discuss architecture, hardware and software
• Practical experience with Microsoft tools, strong MS Office skills including MS Excel and MS Word.
• Practical development or scripting experience using VBScript, JavaScript, HTML or equivalent to support the technical areas of the implementation
• Practical experience with relational databases: MSSQL, Oracle
• Experienced user of Report Writing products such as Crystal Reports
• Personal Competencies:
• Fluent in English and at least one of the following; Arabic, French, German, Spanish or Italian
• Ability to take an analytical, detail oriented, approach and thought process to activities such as system analysis and data structuring
• The ability to quickly learn new concepts and technologies and convert them into customer solutions
• Ability to work quickly and accurately to meet tight timescales, working independently with minimal supervision
• A Customer-oriented personality exhibiting professionalism and enthusiasm at all times with a “can do” attitude and alignment to a concept of “Team”
• Proven experience leading, facilitating and documenting design workshops
• Strong documentation skills
• Excellent written and presentation communications skills
• Independent and leadership qualities
• Flexibility and willingness to travel 75% of the time to Customer locations
• Proven track record of successful projects (on time within budget), with references

Desirable Skills

• Experience across several service delivery (consultancy and training) organizations, and has been involved in different types of implementations
• At least 2 years experience in consulting at a senior level in the area
• Project Management qualification and experience
• ‘Red Badge’ and associated current ITIL qualifications
• Some experience across different sectors preferred
• Training delivery experience
• Practical experience with integrations would be extremely beneficial

Applying for this job...

To apply for the position of EMEA assyst Consultant, please respond in person (no recruitment agencies) with a covering letter and full CV, including current package details and current notice period, quoting reference number SAL-179, by email.

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